3dmark's legal page sets out the eligibility conditions, personal data handling practices and terms that govern your use of the platform, written in plain language so you know exactly where you stand before placing a bet.
POLICY IN FULL
3dmark Terms, Privacy and Access Conditions
Accessing 3dmark is subject to applicable law in your jurisdiction. We do not represent that the platform is available or lawful in every location, and it is your responsibility to verify that using an online betting service complies with the rules where you are based. Malaysians in Shah Alam or anywhere else in the country should check the current regulatory position before opening an account.
We collect account registration data — name, contact details, payment information — to operate your account, process transactions and meet our internal compliance requirements. We do not sell your personal data to third parties for marketing purposes. Data is retained for as long as your account remains active and for a further period as required by our internal policies.
All bets placed through 3dmark are governed by our full terms and conditions, published on this site. Where a conflict arises between a promotional description and the full terms, the full terms take precedence. Responsible gambling tools — including deposit limits and self-exclusion options — are available in your account settings. We encourage you to use them if you feel your activity needs a check.
Access and eligibility
Use of 3dmark is restricted to adults who meet applicable law in their location. You are responsible for confirming that online betting is permitted where you reside before registering.
How 3dmark handles your data
We process registration and transaction data solely to operate your account and meet compliance requirements. Your data is never sold to third-party marketers, and you can request a copy at any time.
What you should check
Regulations change. Always verify the current position on online gambling under applicable law in Malaysia through official government notices rather than relying solely on this page.
How to raise a question
Send any legal or policy question to [email protected] or visit our /contact/ page. We aim to respond clearly and without unnecessary delay.
REACH OUR TEAM
Contact 3dmark on Policy Matters
If something in our terms is unclear or you want to exercise a data right — such as requesting a copy of your information or asking us to correct an error — our support team is the right first step. Reach us by email or through the contact page; include your registered account email so we can locate your record promptly.
Email support
Write to [email protected] for any account, privacy or terms question. Include your registered email address so we can find your record without delay.
Contact page
Our /contact/ page has a structured form for policy queries, data requests and responsible gambling referrals. It routes your message to the right team directly.
Responsible gambling tools
Deposit limits and self-exclusion settings are in your account dashboard. If you need immediate help, our support team can walk you through activating them.
DATA AND SECURITY
How 3dmark Protects Your Account and Information
Account security and data integrity are things we take seriously at an operational level, not just as a policy statement. Your login is protected by password authentication, and we recommend enabling any additional verification step available in your account settings. Data transmitted between your browser and our servers is encrypted in transit.
Cookies are used to maintain your session and remember your preferences — you can manage cookie settings through your browser at any time.
Data encryption
All data sent between your browser and 3dmark is encrypted in transit. We do not store full payment card numbers; wallet transactions via Touch 'n Go eWallet, DuitNow or FPX are tokenised.
Cookie policy
We use session and preference cookies to keep you logged in and remember your settings. Manage or clear cookies at any time through your browser's privacy controls.
Data retention
Your account data is kept while your account is active and for a further period under our internal retention schedule. You may request deletion via [email protected] subject to legal hold requirements.
Requesting corrections
If any personal detail on your account is inaccurate, email [email protected] or use /contact/ and we will correct it after verifying your identity.
COMMON POLICY QUESTIONS
Legal and Privacy Questions Answered
These are the questions we hear most often about terms, data rights and responsible gambling at 3dmark. If your question is not here, send it to [email protected].
Who is eligible to use 3dmark?
You must be an adult and confirm that accessing an online betting service complies with applicable law where you are located. 3dmark does not verify every jurisdiction independently.
Where can I read the full terms and conditions?
The complete terms are published on 3dmark. In any conflict between a promotional summary and the full terms, the full terms always take precedence.
What personal data does 3dmark collect?
We collect registration details, contact information and transaction records to operate your account. We do not sell this data to third-party marketers under any circumstances.
How do I request a copy of my data or ask for corrections?
Email [email protected] with your registered address and the specific request. We will verify your identity before releasing or amending any record.
Can I exclude myself or set deposit limits?
Yes. Responsible gambling tools including self-exclusion and deposit limits are available in your account settings. Contact [email protected] if you need help activating them.
Is this page legal advice?
No. This page explains 3dmark's own policies in plain language. For advice specific to your situation, consult a qualified professional or check official Malaysian government notices.